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Shipping Policy for Hub.Merantia

Last Updated: 02/09/2025

This Shipping Policy outlines the terms and conditions under which Hub.Merantia ("we," "us," or "our") delivers digital products and services. Please read this policy carefully before making a purchase.

1. Our Products: Digital Delivery

Hub.Merantia provides digital products and services, including but not limited to:

  • Software licenses
  • Digital downloads
  • Subscription-based access to online platforms, tools, and content
  • Online courses and digital media

There are no physical products shipped. Consequently, you will not receive a physical shipping confirmation or tracking number for your order.

2. Delivery Timeline & Process

Upon successful completion of your payment, your digital product will be delivered immediately and automatically through one or more of the following methods:

  • Instant Access: Your account will be automatically granted access to the purchased service, software, or content on our platform (hub.merantia.com).
  • Email Delivery: You will receive an email to the address associated with your account. This email will contain:
    • A confirmation of your purchase.
    • Instructions on how to access your product or service.
    • A download link (if applicable).
    • A license key or activation code (if applicable).
  • Account Dashboard: The product will be available for download or access in the "My Account" or "Downloads" section of your user dashboard on our website.

Delivery is typically instantaneous. In rare cases of system processing or payment verification, access may be delayed by up to 24 hours.

3. Order Confirmation

You will receive an order confirmation email immediately after placing your order. This is your proof of purchase. If you do not receive this email within a few hours, please first check your spam or junk folder. If it is not there, contact our support team at [email protected].

4. Failed Delivery & Access Issues

If you have not received access to your digital product or service within 24 hours of your order confirmation, please take the following steps:

  1. Log In: Ensure you are logged into the correct Hub.Merantia account associated with the email you used for purchase.
  2. Check Dashboard: Check the "My Account," "Subscriptions," or "Downloads" area of your user profile on our site.
  3. Contact Support: If you still cannot access your product, contact our customer support team immediately at [email protected]. Please include your full name and order number for faster assistance.

5. Regional Availability

Our digital products and services are available for purchase and access globally, unless explicitly restricted due to regional licensing, legal, or regulatory requirements. It is the customer's responsibility to ensure that the use of our services complies with local laws.

6. Refund Policy

As our digital products are delivered immediately and cannot be "returned," all sales are generally considered final. Please review our Terms of Service and refund policy carefully before purchasing.

Refund requests are evaluated on a case-by-case basis under specific circumstances, such as:

  • The product or service is fundamentally broken and cannot be used as advertised.
  • You have not been able to access the service due to a technical fault on our end that we are unable to resolve within a reasonable time.

7. Contact Information

For any questions or concerns regarding your order, delivery, or access, please contact our support team:

We are here to help you during our standard business hours: Monday-Friday, 9:00 AM - 5:00 PM EST.